Co-founders of The Realise Group, Cecilie Munro and Katie Miles, had years of experience in providing retailers with services to better understand their customers needs. What they needed was state of the art technology to allow them to go beyond the basics of managing mystery shopping.

BUSINESS OVERVIEW

Co-founders of the Realise Group, Cecilie Munro and Katie Miles, needed new state of the art technology to allow them to grow their mystery shopping business. “Our people are smart, creative and innovative but we needed the support of top class technology to allow us to manage mystery shopping projects for retailers all over Australia and New Zealand, in industries as diverse as fast food, pet supplies and Fashion” said Cecilie Munro co-founder of The Realise Group.

THE CHALLENGE

It was key to their business to find a Mystery Shopping software tool that would allow them to manage the entire mystery shopping process. From finding mystery shoppers to managing the questionnaires to allocating stores to reporting results. While there are a number of players in this market, key concerns were the level of support available within Australia and the flexibility of the product. “We also wanted to press our competitive advantage of being able to go that extra mile for the client and needed a system that was a very flexible and fully featured and really tailored to our needs” said Katie Miles, co-founder of The Realise Group.

WHY DIPOLAR?

Cecilie and Katie had been fortunate enough to use Professional Quest in for managing questionnaires for their business and had seen the level of service that the Dipolar team had provided. “We liked Professional Quest, and knew that the Dipolar team were able to deliver top class software” said Cecilie Munro. “We needed a software supplier who could work with us hand in hand, understanding our needs. The Dipolar team produced a system that has exceeded our expectations and allowed us to really grow our business.” added Katie.

BOTTOM LINE

Our developers have experience in a number of development languages. Recent developments include ASP.NET Web-based applications written in C#, using SQL Server as the backend database. The benefits of using our highly skilled team over other outsourcing options include: The benefit of a "real-world" track record that shows our ability to produce real apps on time and on budget Shortened development time due to our in-house libraries that can be used on new projects when required Fixed price contracts - once the feature set is agreed, you have the peace of mind that comes from a fixed price for a fully working system.